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Section 1368.015 Of Article 5. Standards From California Health And Safety Code >> Division 2. >> Chapter 2.2. >> Article 5.
1368.015
. (a) Effective July 1, 2003, every plan with an Internet
Web site shall provide an online form through its Internet Web site
that subscribers or enrollees can use to file with the plan a
grievance, as described in Section 1368, online.
(b) The Internet Web site shall have an easily accessible online grievance submission procedure that shall be accessible through a hyperlink on the Internet Web site's home page or member services portal clearly identified as "GRIEVANCE FORM." All information submitted through this process shall be processed through a secure server.
(c) The online grievance submission process shall be approved by the Department of Managed Health Care and shall meet the following requirements:
(1) It shall utilize an online grievance form in HTML format that allows the user to enter required information directly into the form.
(2) It shall allow the subscriber or enrollee to preview the grievance that will be submitted, including the opportunity to edit the form prior to submittal.
(3) It shall include a current hyperlink to the California Department of Managed Health Care Internet Web site, and shall include a statement in a legible font that is clearly distinguishable from other content on the page and is in a legible size and type, containing the following language:
(b) The Internet Web site shall have an easily accessible online grievance submission procedure that shall be accessible through a hyperlink on the Internet Web site's home page or member services portal clearly identified as "GRIEVANCE FORM." All information submitted through this process shall be processed through a secure server.
(c) The online grievance submission process shall be approved by the Department of Managed Health Care and shall meet the following requirements:
(1) It shall utilize an online grievance form in HTML format that allows the user to enter required information directly into the form.
(2) It shall allow the subscriber or enrollee to preview the grievance that will be submitted, including the opportunity to edit the form prior to submittal.
(3) It shall include a current hyperlink to the California Department of Managed Health Care Internet Web site, and shall include a statement in a legible font that is clearly distinguishable from other content on the page and is in a legible size and type, containing the following language:
