Section 1369 Of Article 5. Standards From California Health And Safety Code >> Division 2. >> Chapter 2.2. >> Article 5.
1369
. Every plan shall establish procedures to permit subscribers
and enrollees to participate in establishing the public policy of the
plan. For purposes of this section, public policy means acts
performed by a plan or its employees and staff to assure the comfort,
dignity, and convenience of patients who rely on the plan's
facilities to provide health care services to them, their families,
and the public.