Section 1397.5 Of Article 9. Miscellaneous From California Health And Safety Code >> Division 2. >> Chapter 2.2. >> Article 9.
1397.5
. (a) The director shall make and file annually with the
Department of Managed Health Care as a public record, an aggregate
summary of grievances against plans filed with the director by
enrollees or subscribers. This summary shall include at least all of
the following information:
(1) The total number of grievances filed.
(2) The types of grievances.
(b) The summary set forth in subdivision (a) shall include the
following disclaimer:
THIS INFORMATION IS PROVIDED FOR STATISTICAL PURPOSES ONLY. THE
DIRECTOR OF THE DEPARTMENT OF MANAGED CARE HAS NEITHER INVESTIGATED
NOR DETERMINED WHETHER THE GRIEVANCES COMPILED WITHIN THIS SUMMARY
ARE REASONABLE OR VALID.
(c) Nothing in this section shall require or authorize the
disclosure of grievances filed with or received by the director and
made confidential pursuant to any other provision of law including,
but not limited to, the California Public Records Act (Chapter 3.5
(commencing with Section 6250) of Division 7 of Title 1 of the
Government Code) and the Information Practices Act of 1977 (Chapter 1
(commencing with Section 1798) of Title 1.8 of Part 4 of Division 3
of the Civil Code). Nothing in this section shall affect any other
provision of law including, but not limited to, the California Public
Records Act and the Information Practices Act of 1977.