Section 1569.175 Of Article 2. Licensing From California Health And Safety Code >> Division 2. >> Chapter 3.2. >> Article 2.
1569.175
. (a) In addition to any other requirements of this
chapter, any residential care facility for the elderly providing
residential care for six or fewer persons at which the owner does not
reside shall provide a procedure approved by the licensing agency
for immediate response to incidents and complaints. This procedure
shall include a method of assuring that the owner, licensee, or
person designated by the owner or licensee is notified of the
incident, that the owner, licensee, or person designated by the owner
or licensee has personally investigated the matter, and that the
person making the complaint or reporting the incident has received a
response of action taken or a reason why no action needs to be taken.
(b) In order to assure the opportunity for complaints to be made
directly to the owner, licensee, or person designated by the owner or
licensee, and to provide the opportunity for the owner, licensee, or
person designated by the owner or licensee to meet residents and
learn of problems in the neighborhood, any facility with a
nonresident owner shall establish a fixed time on a weekly basis when
the owner, licensee, or person designated by the owner or licensee
will be present.
(c) Facilities with nonresident owners shall establish procedures
to comply with the requirements of this section on or before July 1,
1987.