Section 10011.5 Of Article 1. Acquisition And Operation From California Public Utilities Code >> Division 5. >> Chapter 1. >> Article 1.
10011.5
. Whenever a business transaction of a public utility, as
defined in Section 10001, furnishing electricity, gas, water service
where the utility has 10,000 or more service connections, or
telephone service is such that a personal appearance by a person is
required by the utility and the person is unable to appear at the
utility's place of business during the utility's usual business
hours, then the utility shall provide a reasonable and convenient
alternative to the person such as an appointment outside the utility'
s usual business hours or allowing the person to conduct the
transaction by telephone, mail, or both.