Section 12819.5 Of Article 5. Utility Works And Service From California Public Utilities Code >> Division 6. >> Chapter 6. >> Article 5.
12819.5
. Whenever a business transaction of a municipal utility
district furnishing electricity, gas, water service where the utility
has 10,000 or more service connections, or telephone service is such
that a personal appearance by a person is required by the district
and the person is unable to appear at the district's place of
business during the district's usual business hours, then the
district shall provide a reasonable and convenient alternative to the
person such as an appointment outside the district's usual business
hours or allowing the person to conduct the transaction by telephone,
mail, or both.