Section 2884.6 Of Article 2. Customer And Subscriber Services From California Public Utilities Code >> Division 1. >> Part 2. >> Chapter 10. >> Article 2.
2884.6
. (a) The commission shall require telephone corporations and
providers of information-access telephone services to institute a
method of handling subscriber complaints concerning these services,
which shall include provision for a waiver of all of the charges for
these services for a first occasion of their inadvertent or mistaken
use.
(b) Every telephone corporation and provider of information-access
telephone services providing messages that constitute harmful
matter, as defined in Section 313 of the Penal Code, shall provide
for a one-time waiver of all subscriber charges associated with a
collect call when the call contains harmful matter and the person
making or accepting the call is a minor.