Section 2889.3 Of Article 2. Customer And Subscriber Services From California Public Utilities Code >> Division 1. >> Part 2. >> Chapter 10. >> Article 2.
2889.3
. (a) (1) Before a telephone corporation exits the business
of providing interexchange services to all of its customers or to an
entire class of its customers, the telephone corporation or any
person, firm, or corporation representing the telephone corporation,
shall provide those affected customers with a written notice at least
30 days prior to the proposed transfer of those customers to another
telephone corporation. The notice shall include all of the
following:
(A) A straightforward description of the proposed transfer.
(B) All applicable rates, terms, and conditions of the new
service.
(C) A statement of the customer's right to transfer to another
telephone corporation.
(D) A toll-free customer service telephone number for the purpose
of responding to customers' questions.
(2) Any transfer of customer services shall be effectuated without
charge.
(b) Subdivision (a) does not apply when the telephone corporation
has entered into a written contract with the customer and when the
change in telephone corporation results in no rate increase for the
customer.