Section 2889.4 Of Article 2. Customer And Subscriber Services From California Public Utilities Code >> Division 1. >> Part 2. >> Chapter 10. >> Article 2.
2889.4
. (a) A local exchange service provider that offers and
charges for pay per use features that do not require an access code
to be dialed to activate the service shall provide a new residential
subscriber, including an existing residential customer ordering an
additional line, during the verbal service order process, with
information about those features. The representatives of a provider
shall offer that subscriber blocking options for those features.
(b) (1) A local exchange service provider that offers the features
described in subdivision (a) shall advise an existing residential
subscriber who inquires about the features, or who seeks a bill
adjustment for the inadvertent or unauthorized use of those per use
custom calling features, that the features can be blocked and shall
inquire as to whether the subscriber would like to block any or all
of the features.
(2) (A) A local exchange service provider that offers the features
described in subdivision (a) shall provide notice to all existing
residential subscribers not later than May 1, 2000, describing all
features provided on a per use basis, the charge for each activation,
any additional usage or other charges, and detailed information
about the ability to block these features.
(B) The notice shall contain a toll-free number for further
information and shall contain a noticeable postcard size bill insert
that may be returned in the subscriber's bill envelope if they wish
to block any or all of the per use features described in subdivision
(a).
(c) A local exchange service subscriber that has not blocked per
use features in accordance with this section is entitled to a
one-time bill adjustment which shall equal the sum of the charges for
every incident that occurred during the first billing cycle pursuant
to which the subscriber notifies the local exchange service provider
that inadvertent or unauthorized activation occurred with regard to
those per use services that do not require coded dialing to activate.
The one-time bill adjustment shall include an adjustment for any
additional usage charges occurring as a result of inadvertent or
unauthorized activation. The adjustment shall take the form of a
credit to the subscriber's account if the existing technology or
facilities of the local exchange service provider measure usage and
permit a usage credit to be determined and provided.
(d) Nothing in this section prohibits a local exchange service
provider from providing additional bill adjustments at its discretion
in connection with charges imposed for features described in
subdivision (a).