Section 489 Of Article 2. Tariff Schedules From California Public Utilities Code >> Division 1. >> Part 1. >> Chapter 3. >> Article 2.
489
. (a) The commission shall, by rule or order, require every
public utility other than a common carrier to file with the
commission within the time and in the form as the commission
designates, and to print and keep open to public inspection,
schedules showing all rates, tolls, rentals, charges, and
classifications collected or enforced, or to be collected or
enforced, together with all rules, contracts, privileges, and
facilities which in any manner affect or relate to rates, tolls,
rentals, classifications, or service. Nothing in this section shall
prevent the commission from approving or fixing rates, tolls,
rentals, or charges, from time to time, in excess of or less than
those shown by the schedules.
(b) The commission shall, by rule or order, require every
telephone corporation operating within a service area, on first
contact by a prospective subscriber and in subsequent contacts by the
subscriber for the purpose of changing service, to fully inform the
subscriber of the basic services available to the class of
subscribers to which the subscriber belongs. For eligible residential
subscribers, these services shall include universal lifeline
telephone service. The subscriber shall be presented with information
orally, in print form, or in computer data form, according to the
means by which contact is established. If after a hearing, the
commission finds that any telephone corporation has not provided
prospective subscribers with the information required by this
section, the commission may make an appropriate adjustment of the
telephone corporation's rates or impose penalties pursuant to other
provisions of law.