Article 5.3. Delivery And Claims of California Public Utilities Code >> Division 2. >> Chapter 7. >> Article 5.3.
No claim against a household goods carrier for loss or damage
of goods shall be denied solely because the lost or damaged goods
were not noted at the time of delivery. Whenever a household goods
carrier requires a signed statement acknowledging delivery and
receipt of goods, the statement shall not include any representation
that the goods were delivered in satisfactory condition, but shall
include a notice that the shipper may file a claim with the carrier
for lost or damaged goods.