Section 5241 Of Article 5.3. Delivery And Claims From California Public Utilities Code >> Division 2. >> Chapter 7. >> Article 5.3.

. No claim against a household goods carrier for loss or damage of goods shall be denied solely because the lost or damaged goods were not noted at the time of delivery. Whenever a household goods carrier requires a signed statement acknowledging delivery and receipt of goods, the statement shall not include any representation that the goods were delivered in satisfactory condition, but shall include a notice that the shipper may file a claim with the carrier for lost or damaged goods.