Section 708.3 Of Article 1. Generally From California Public Utilities Code >> Division 1. >> Part 1. >> Chapter 4. >> Article 1.
708.3
. Whenever a business transaction of an electrical, gas, water
corporation with 10,000 or more service connections, or telephone
corporation is such that a personal appearance by a person is
required by the corporation and the person is unable to appear at the
corporation's place of business during the corporation's usual
business hours, then the corporation shall provide a reasonable and
convenient alternative to the person such as an appointment outside
the corporation's usual business hours or allowing the person to
conduct the transaction by telephone, or mail, or both.