Section 741.3 Of Article 2. Rates From California Public Utilities Code >> Division 1. >> Part 1. >> Chapter 4. >> Article 2.
741.3
. The commission shall, by rule or order, adopt and enforce
operating requirements applicable to operator-assisted telephone
services, whether furnished by a telephone corporation or other than
a telephone corporation, for nonpublic utility providers of telephone
services, including, but not limited to, hotels, motels, hospitals,
universities, and similar places of temporary accommodation owning or
operating message switching or billing equipment solely for the
purpose of reselling services provided by a telephone corporation to
its patients or guests. These operating requirements shall include,
but not be limited to, all of the following:
(a) That there be displayed or posted on or near the telephone
equipment so as to be easily seen by telephone users a notice stating
the identity of the nonpublic utility provider of the telephone
services; the method for obtaining the rates, terms, or conditions of
operator-assisted services; the operator-assisted services provider'
s procedures for handling complaints; the means by which the
telephone user may gain access to other providers of
operator-assisted services; and the means by which the telephone user
may gain access to the services of the telephone corporation
operating within the service area within which the telephone services
of the nonpublic utility provider are furnished. The notice shall
also provide the telephone number of the Consumer Affairs Division of
the commission to which questions or complaints may be directed.
(b) That, when contacted for service by the telephone user, the
operator-assisted services provider orally identify itself by name
prior to the connection of the telephone call or the commencement of
any charges.
(c) That the telephone equipment permit access by the telephone
user to any other provider of operator-assisted services generally
available in the service area.
(d) Any other operating requirement determined necessary and in
the public interest by the commission.