Section 766.5 Of Article 3. Equipment, Practices, And Facilities From California Public Utilities Code >> Division 1. >> Part 1. >> Chapter 4. >> Article 3.
766.5
. The commission shall investigate the practices of every
telephone corporation in billing its subscribers for telephone calls,
including, but not limited to, whether a corporation is unable to
determine whether any telephone call was not completed and as a
consequence may charge the subscriber for that uncompleted call. If
the commission finds that any corporation does not have the
capability of determining in every instance whether a call placed by
a subscriber was completed, the commission shall require the
corporation to furnish written notice, in a form and manner approved
by the commission, to its subscribers of its billing practices,
including, but not limited to, its practice of charging for calls
placed but not completed.