Section 984.5 Of Chapter 4.7. Core Transport Agent From California Public Utilities Code >> Division 1. >> Part 1. >> Chapter 4.7.
984.5
. (a) The commission shall compile and regularly update the
following information: names and contact numbers of a registered core
transport agent, information to assist consumers in making service
choices, and the number of customer complaints against specific
providers in relation to the number of customers served by those
providers and the disposition of those complaints. To facilitate this
function, registered entities shall file with the commission
information describing the terms and conditions of any standard
service plan made available to core gas customers. The commission
shall adopt a standard format for this filing. The commission shall
maintain and make generally available a list of entities offering
core transport services operating in California. This list shall
include all registered core transport agents and those agents not
required to be registered that request the commission to be included
on the list. The commission shall, upon request, make this
information available at no charge. Notwithstanding any other law,
public agencies that are registered entities shall be required to
disclose their terms and conditions of service contracts only to the
same extent that other registered entities would be required to
disclose the same or similar service contracts.
(b) The commission shall issue public alerts about companies
attempting to provide core transport service in the state in an
unauthorized or fraudulent manner as described in subdivision (b) of
Section 983.5.
(c) The commission shall compile and post on its Internet Web site
easily understandable informational guides or other tools to help
core gas customers understand core transport service options. In
implementing these provisions, the commission shall pay special
attention to ensuring that customers, especially those with
limited-English-speaking ability or other disadvantages when dealing
with marketers, receive correct, reliable, and easily understood
information to help them make informed choices. The commission shall
not make specific recommendations, rank the relative attractiveness
of specific service offerings of registered providers of core
transport services, or provide customer-specific assistance in the
evaluation of core transport agents.
(d) The Office of Ratepayer Advocates shall analyze customers'
complaints submitted to the gas corporation and to the commission and
the disposition of those complaints to determine if the changes in
the consumer protection rules are necessary to better protect the
participants in the core transportation program, and make
recommendations to the commission regarding those rule changes.