Section 11022 Of Article 2. Office Hours From California Government Code >> Division 3. >> Title 2. >> Part 1. >> Chapter 1. >> Article 2.

. Each state agency shall establish a procedure pursuant to which incoming telephone calls on any public line shall be answered within 10 rings during regular business hours as set forth in Section 11020, except where emergency or illness require adjustments to normal staffing levels. This requirement shall be met in every office where staff is available, unless compliance would require overtime or compensating time off.