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Section 53055 Of Article 3.5. Cable Television And Video Provider Customer Service And Information Act From California Government Code >> Division 2. >> Title 5. >> Part 1. >> Chapter 1. >> Article 3.5.
53055
. Each cable television operator or video provider in the
state shall establish customer service standards. These customer
service standards shall include, but not be limited to, standards
regarding the following:
(a) Installation, disconnection, service and repair obligations, employee identification and service call response time and scheduling.
(b) Customer telephone and office hours; procedures for billing, charges, refunds, and credits.
(c) Procedures for termination of service.
(d) Notice of the deletion of a programming service, the changing of channel assignments, or an increase in rates.
(e) Complaint procedures and procedures for bill dispute resolution.
(a) Installation, disconnection, service and repair obligations, employee identification and service call response time and scheduling.
(b) Customer telephone and office hours; procedures for billing, charges, refunds, and credits.
(c) Procedures for termination of service.
(d) Notice of the deletion of a programming service, the changing of channel assignments, or an increase in rates.
(e) Complaint procedures and procedures for bill dispute resolution.
