Section 35822 Of Chapter 4. Complaint Resolution From California Health And Safety Code >> Division 24. >> Part 6. >> Chapter 4.
35822
. If, in accordance with procedures established for the
resolution of complaints by the secretary, and within 30 days of
receiving the complaint, the secretary finds that a financial
institution has engaged in any unlawful practice as defined in this
part, the secretary shall state in a written decision his or her
findings of fact and shall cause such financial institution to be
served with a copy of the decision and an order issued by the
secretary requiring it to cease and desist from such practice and to
take one of the following steps as, in the judgment of the secretary,
will effectuate the purposes of this part:
(a) The making of the financial assistance or the making of the
financial assistance on nondiscriminatory terms; or
(b) The payment of damages to the complainant in an amount not to
exceed one thousand dollars ($1,000), if the secretary finds that
effective relief under subdivision (a) is no longer available.
The secretary may require a report of the manner of compliance.
If the secretary finds that a financial institution has not
engaged in any practice which constitutes a violation of this part,
the secretary shall issue a written decision incorporating his
findings of fact and shall cause to be served upon the complainant
and the financial institution involved a copy of the decision.