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Section 11624.4 Of Article 4. Assigned Risk Plans From California Insurance Code >> Division 2. >> Part 3. >> Chapter 1. >> Article 4.

11624.4
. Every insurer to whom an assignment is made shall do all of the following:
  (a) Provide policyholders with information on how to report claims.
  (b) Provide brokers and agents with a toll-free telephone number or accept their collect calls for the purpose of providing agents and brokers with a means of communicating with the insurer in order to rectify errors in applications or endorsements for assigned-risk coverage.
  (c) Reply in writing within 15 days to complaints disputing the amount of premium charged for coverage under this article.