Section 5138 Of Article 2. Regulation Of Household Goods Carriers From California Public Utilities Code >> Division 2. >> Chapter 7. >> Article 2.

. The commission shall establish rules and regulations governing the notification of shippers of any delay in the delivery of goods beyond the date agreed to by the carrier and the shipper, if any, at the time the service was undertaken. All household goods carriers shall observe such rules and regulations and the failure so to do is unlawful.