Section 41166 Of Article 5. The California Taxpayers’ Bill Of Rights From California Revenue And Taxation Code >> Division 2. >> Part 20. >> Chapter 7. >> Article 5.

. The board shall develop and implement a program that will evaluate an individual employee's or officer's performance with respect to his or her contact with taxpayers. The development and implementation of the program shall be coordinated with the Taxpayers' Rights Advocate.