Section 11406 Of Chapter 2.5. Registration Services From California Vehicle Code >> Division 5. >> Chapter 2.5.
11406
. (a) Every registration service shall keep accurate business
records containing all of the following information:
(1) The name, address, and license number of the registration
service and the name and address of every employee who performs
registration work.
(2) The name and address of each client for whom registration work
was performed.
(3) The identity of every vehicle by year, make, type, license
number, and vehicle identification number on which registration work
was performed.
(4) The amount of registration fees or payments collected for each
vehicle on which registration work was performed, including the
method of payment to the registration service.
(5) The amount of registration fees or payments submitted to the
department for each vehicle on which registration work was performed,
including the date and method of payment to the department.
(6) The amount of any refunds or additional charges on
registration fees or payments collected for each vehicle on which
registration work was performed, including the date and method of
payment of the refund or additional charge by or to the client, the
registration service, or the department.
(7) The name, signature, or initials of each employee performing
work on each transaction and the date the work was done.
(8) The cost to each client for the registration work performed on
each of the client's vehicles or to obtain a motor carrier permit.
(9) For each motor carrier for which motor carrier permit work was
performed, the carrier identification number, business type,
business address, carrier type, activities, and number of vehicles.
(10) For each motor carrier for which motor carrier permit work
was performed, the amount of fees or payment collected and the method
of payment.
(11) For each motor carrier for which motor carrier permit work
was performed, the amount of fees or payment submitted to the
department, including the date submitted and the method of payment to
the department.
(b) As an alternative to maintaining the records required by
paragraphs (1) to (11), inclusive, of subdivision (a), a registration
service may retain a copy of the listing sheet approved by the
department for transmitting registration or motor carrier permit
documents to the department.
(c) Every registration service shall provide each customer with a
document containing all of the information required by subdivision
(a) relative to that customer's transaction, excluding paragraph (7)
and excluding the addresses of employees and other customers' names
and addresses. This requirement does not apply to transactions for
customers of a dealer or dismantler.
(d) Every registration service shall display prominently at its
place of business a sign indicating that the service is not a branch
of the department and shall inform each customer of that fact.
(e) Every registration service shall provide a disclosure to each
customer that the services described in Section 11400 may be provided
by the department without an additional fee. If a registration
service is providing a service described in Section 11400 in person,
the disclosure required pursuant to this subdivision shall be in
writing. If a registration service is providing a service described
in Section 11400 on an Internet Web site, the disclosure required
pursuant to this subdivision shall be in a conspicuous place on the
Internet Web site.